Using Real Examples, Let’s Unpack the Four Crucial Steps of a Client Experience

We are wrapping up our series on understanding and applying the 4 crucial steps to a killer client experience. In today’s article I will unpack and apply the four steps using a few real examples.  I won’t dive deep into explaining each of the four steps so if you need to review the four steps in detail, please check out the two previous posts listed below. Part One – Steps 1 and 2 of the 4 Crucial Steps to a Killer Client Experience Part Two – Steps 3 and 4 of the 4 Crucial Steps to a Killer Client Experience [After reading this article, check out the Stacey Brown Randall Live Show (Episode 20) where I go more in depth on [...]

Four Crucial Steps to a Killer Client Experience (Part Two)

In the last article, we covered the first two steps of the four steps in the Client Experience (CX).  I broke down understanding the Client Experience three-legged stool, the foundation (step one). And then I shared how to start a CX for maximum impact (step two). Now we will shift to unpacking the final two steps in the CX.  Overall these four steps will give you a great starting point to understanding your CX. (Remember, the abbreviation for Client Experience is CX.) Here are the four steps again for your reference. If you didn’t read Part One, I encourage you to do so before reading this article. 4 Crucial Steps to a Killer Client Experience (CX) Understanding the CX foundation How [...]

Four Crucial Steps to a Killer Client Experience (Part One)

When I say client experience, what do you hear? I wouldn’t be surprised if you answered with… “Sounds like a lot of work.” “Isn’t that the same thing as customer service?” “What the heck?” Don’t worry, if you haven’t heard of the term “client experience” you aren’t alone. But whether or not you have or haven’t heard of it…your business has one. Crazy, right? Your business has an experience you may not even be aware of. But we need to change that. [After reading this article, check out the Stacey Brown Randall Live Show (episode 18) where I go more in depth on the first two steps of the 4 steps of a client experience.] The client experience is a [...]

How Are You Celebrating Your Referral Sources This Year?

This is it. The time has come. December starts in just days. Which brings up the MOST IMPORTANT question you will answer this holiday season. Oh yes, the most important question - and it is NOT what to get your kids, spouse, partner, parents, siblings, grandparents, cousins, friends or co-workers for Christmas or Hanukkah. (Not that we don’t love them dearly!) The most important question is...how will you celebrate your referral sources? [After reading this article, check out the Stacey Brown Randall Live Show (Episode 13) where I talk more about celebrating our referral sources.] If you have been working hard to cultivate and strengthen the relationships you have with those who refer you new clients then this is an important time of year. [...]

2018-02-23T13:51:37+00:00 Tags: , , |